Frequently Asked Questions
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Deskor desks ship via freight delivery due to their size and craftsmanship. Delivery is typically curbside and scheduled in advance. In-home (white-glove) delivery may be available at checkout depending on your location.
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Deskor desks ship as modular systems designed for straightforward assembly. Assembly instructions are included. White-glove delivery includes in-home placement but does not include assembly unless explicitly stated.
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No. Glass tops ship separately in dedicated protective packaging and may arrive before or after the wood components.
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Processing typically takes 2–5 business days. Transit time varies by location but is usually 3–10 business days after shipment. Freight and white-glove deliveries may take longer depending on scheduling.
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Please inspect all packages at delivery. If you notice visible damage to the packaging, note it with the carrier before signing and take photos. Any issues should be reported to us within 48 hours of delivery.
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Returns may be requested within 30 days of delivery for eligible items. Due to the nature of our products, custom, made-to-order, assembled, or modified items are non-returnable, and shipping fees are non-refundable. Full details are available in our Return Policy.
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No. Glass components are non-returnable once delivered.
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Please measure doorways, hallways, stairwells, and elevators before ordering. Orders refused due to access limitations are considered returns and may incur return shipping fees.
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You can review our full policies here:
Shipping & Delivery Policy · Return Policy · Terms & Conditions